Terms Of Use

The terms and conditions for using the ALO website, the wellness club platform, and all related services and applications are set out in a detailed legal agreement. This agreement is between you and ALO, and it covers everything from how you use the site to how disputes are handled. By accessing or using any part of the site, you agree to follow these terms. If you do not agree, you should not use the site. ALO may change these terms from time to time, and any changes will be posted here or sent to you by email. It is your responsibility to review the terms regularly because continued use of the site means you accept any updates.

A very important part of these terms is the dispute resolution section. This section requires that most disputes between you and ALO be resolved through individual arbitration rather than in court. It also includes a class action waiver, which means you cannot bring a claim as part of a class or representative action. You also waive your right to a jury trial for any disputes that go to court. Before you can start any arbitration or lawsuit, you must first go through an informal dispute process that lasts at least sixty days. This process begins when one party sends a written notice to the other describing the facts of the dispute and the relief being sought. For you, this notice must be personally signed and mailed to ALO’s legal department, with a copy emailed as well. Only after this sixty day period and the informal process has been completed can you begin arbitration or legal action.

If arbitration is required, it will be administered by the National Arbitration and Mediation organization under its rules. The arbitration will generally be conducted through document submissions, and any necessary hearings will happen remotely by phone or video. If an in person hearing is absolutely necessary, it will take place in the county where you live or work. The arbitrator will decide all issues related to the dispute, including the scope and enforceability of the arbitration agreement. There are special procedures for mass filings, where many similar disputes are filed at once. In that situation, only a limited number of arbitrations will proceed at a time in staged batches, and the parties must attempt global mediation before moving forward with additional cases.

You have a limited time to bring any claim arising from your use of the site. Any cause of action must commence within one year after it accrues, otherwise it is permanently barred. For purposes of this time limit, a dispute is considered commenced when the informal notice is sent.

The site and all its content, including text, images, graphics, music, software, and other materials, are owned by ALO or its licensors and are protected by copyright and trademark laws. You may not copy, reproduce, republish, upload, post, or distribute any material from the site without written permission. You also may not use automated means to access or collect content, or attempt to bypass any technological measures used to control access. ALO grants you a personal, limited, non exclusive license to use the site for your own non commercial purposes, such as viewing products and making purchases. This license can be terminated if you violate the terms.

The site is provided as is, and ALO makes no warranties about its accuracy, availability, or reliability. To the fullest extent permitted by law, ALO disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose. ALO is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the site, even if advised of the possibility of such damages. If you are dissatisfied with the site, your only remedy is to stop using it.

You are responsible for your own communications and activities on the site. Prohibited uses include posting false information, engaging in illegal conduct, infringing someone else’s intellectual property, attempting to interfere with network security, or using the site to harass others. Violations may result in civil or criminal liability.

When you submit any user content, such as photos, comments, or reviews, you grant ALO a perpetual, irrevocable, royalty free license to use that content in any way, including for marketing and advertising. You also allow other site users to share or repost your reviews on social media. You represent that you own the content or have permission to share it, and that it does not violate anyone else’s rights. ALO may remove any user content at its discretion without notice.

If you believe your copyrighted work has been infringed on the site, you can send a notice to ALO’s legal department with the required information under the Digital Millennium Copyright Act. ALO will respond to valid notices and may remove the infringing material. You may also submit a counter notice if you believe the material was removed by mistake.

The site includes an AI powered chatbot for customer support. This tool is designed to provide quick responses, but AI generated information may occasionally contain errors. You should not rely on the chatbot for professional advice, and any reliance is at your own risk.

Product pricing and availability are subject to change. ALO may limit purchases to prevent commercial resale. Expedited shipping is not guaranteed during high volume periods. ALO also reserves the right to exclude certain products from sales and promotions. The ALO Access rewards program has three tiers, VIP, A List, and All Access, with points earned based on dollars spent. Points expire after a set period and can be used for discounts on future purchases.

For customers in the European Union and the United Kingdom, merchandise is supplied on an approval or return basis. No sale occurs until you either expressly approve the purchase or seven days pass after delivery without a return. A deposit is required at checkout as a financial guarantee. The statutory cooling off period begins only after you approve the purchase.

The ALO Pro program is for certified fitness instructors who verify their credentials through a third party service. The discount applies to full price items only, with an annual spending limit, and is for personal use only. The wellness club service is a fitness and social network where you can log activities, interact with other users, and access training materials. You assume all risks associated with athletic activities and should consult a physician before starting any new fitness regimen. The wellness club service is provided as is, and ALO disclaims all warranties regarding its accuracy or safety. You may cancel your account at any time through your membership settings.